What vetting processes are in place to ensure the security and reliability of my companion?
At companiions, we understand that trust and safety are paramount when it comes to selecting companions for your loved ones or yourself.
Our commitment to providing a secure and reliable network of companions is unwavering. We've established a stringent vetting process to guarantee the highest quality of care for our users.
This blog post delves into our trust and safety pillars, designed to put your mind at ease and ensure you can trust the quality of our companiions network.
Our Trust and Safety Pillars:
ID Verification with SumSub
Before becoming a companion, each applicant is subjected to a meticulous ID verification process. We partner with SumSub, a trusted name in identity verification, to ensure that every companiion's Passport/ID documents are genuine and secure.Online Background Check
To further enhance our security measures, we conduct a comprehensive online background check for each companiion before they go live on our platform. This process includes cross-referencing names against criminal watchlists and conducting an adverse media check to scan for any red flags associated with an individual's history.DBS Verification
companiions offering services related to childcare, eldercare, and mental health are required to provide a valid DBS certification. Our vetting team reviews and approves these certifications, with the verification status prominently displayed on the companion's profile. While a DBS certificate is not obligatory for Everyday Assistance companions, a significant number of them voluntarily possess one. To provide additional reassurance, our platform offers filtering tools so that you can exclusively view companiions who have undergone DBS verification.Comprehensive Interview
To understand the services, experience, and expertise offered by companiions, we conduct thorough interviews with each of them. These interviews provide valuable insights into the companions' abilities and ensure they align with our high standards.References
Companions offering Childcare and Eldercare services are mandated to submit a minimum of two references, which are rigorously reviewed by our vetting team. While we employ stringent measures to authenticate the references provided, please note that we may not conduct in-person interviews with all referees.Public Liability Insurance
To ensure your peace of mind, companions are equipped with £1 million in public liability insurance for all visits conducted through our platform. This insurance safeguards both companions and users in the event of accidental injuries or damage that may occur during visits.In-App Messaging
We highly encourage users to utilise our in-app messaging service to communicate with companions before booking. This allows you to ask any questions you may have and seek additional information about the companion and their experience.Video Call
Our in-app video calling tool enables you to connect with your chosen companion before your visit. We strongly recommend using this service to establish a rapport and ensure that all your questions are thoroughly addressed. This valuable feature enhances your overall experience and fosters confidence in your choice of companion.Ratings and Reviews:
As you explore a companion's profile within the app, you have the opportunity to peruse reviews left by fellow users who have previously engaged in their services. This valuable resource provides you with insights into the companion's past visits, offering a deeper understanding of their performance and interactions with other users.
We are dedicated to fostering trust, safety, and confidence in every interaction. Our commitment to secure vetting ensures that you can rely on our network of companions for everything you need.
We value your feedback and invite you to join the conversation, sharing your thoughts on how we can continue to enhance our services and support our community. Your trust is our greatest reward, and we are here to ensure your peace of mind.
